Last updated November 24, 2025
At PrintLocker, we are committed to delivering high-quality custom printed products with care, precision, and prompt service. This Shipping & Return Policy explains how we process, package, and ship your orders. It also outlines the steps to follow in the rare event a return or reprint is required. Our goal is to ensure a smooth and reliable experience from start to finish.
1. ORDER PROCESSING
All orders placed on our website are processed at our Los Angeles facility.
- Orders begin processing once payment and artwork approval are completed.
- Processing timelines vary by product type and complexity.
- Orders received after 3:00 PM PST may be pushed to the next business day.
- Our system—monitors each step to avoid delays or miscommunications.
2. SHIPPING METHODS AND DELIVERY TIME
We offer multiple shipping options to ensure your products arrive safely and on time:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days
- Pickup Option: May be available upon request for local clients
We ship via FedEx, UPS, and USPS, and tracking numbers are provided with each shipment.
3. SHIPPING COVERAGE AND RESTRICTIONS
PrintLocker ships to all 50 U.S. states. International shipping is not available by default but may be accommodated on special request. Please contact our support team before placing an international order.
We do not ship to P.O. Boxes, military addresses (APO/FPO), or any restricted locations due to carrier limitations.
4. LOST, DAMAGED, OR DELAYED SHIPMENTS
If your product arrives damaged or does not arrive at all:
- Contact our team within 5 business days of the expected delivery date.
- Provide photos (if damaged), order ID, and full details.
- We work with the carrier to investigate the issue.
- If validated, we will reprint and reship the order at no cost.
5. RETURN & REPRINT POLICY
Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) business days after receipt of the merchandise. We will replace only those orders that were processed incorrectly. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandle by the buyer or part of the order was used by the buyer and part of the order is being returned.
6. HOW CAN YOU CONTACT US TO INITIATE A RETURN/REPRINT?
If you have questions or comments about this notice, you may email us at order@printlocker.com or contact us by post at:
Print locker
Los Angeles, CA 90034, United states
Toll Free: 844-7-Locker / 844-756-2537
Email: order@printlocker.com
