F.A.Q.

File Specifications

What are your File Specifications?

How do I print black as a solid black?

When you want to produce a solid black, 100% black (K) will not result in a solid, saturated black. Instead, use Rich Black, as represented by C:60% / M:40% / Y:40% / K:100%.

What types of file formats are acceptable?

First, make sure the resolution is set to at least 300 DPI. Secondly, the acceptable formats are PDF, JPG, TIFF, PSD, EPS. (we also accept others, just ask and we can work something out)

Do I need to send my fonts also?

No, you should flatten your image before sending it to us (unless we are assisting with the design layout). Please see our specifications page.

Legal

What are your terms and conditions?

What is your mailing address?

Print Office Inc.
California Plant

Is my work Guaranteed?

Yes, Print Office Inc. wants you to be delighted with our printing! Since monitor calibration varies, your job will run to uniform ink levels. If you find a manufacturing defect, simply contact us for return instructions. This guarantee does not cover customer errors or gangrun imperfections.

Quoting

How do I request a custom quote?

Use the quote-to-order form

Payment Options

 

What payment options are available?

We gladly accept American Express, Visa, Master Card and Discover. If you prefer to pay with a money order, check, cash or Paypal.

After we receive payment and money has cleared, we will begin printing.

** We also offer credit terms for companies that meet the requirements. Please inquire for more details!

I am tax exempt, what should I do?

Please make sure you fill out a tax exempt certificate and send it to us BEFORE placing your order. From that point we will mark your profile as tax exempt and no tax will be collected from you. If you place your order first without being marked as tax exempt sales tax will be collected and remitted to the state.

Ordering

Call in to order.

Shipping

We primarily ship UPS, GSO, Freight Companies & Messenger Service.

General/Misc.

What are your hours of operation?

The printing business is unlike any other and we try and meet our customers demands.
*Note*
Pickup hours are Monday – Friday (9am – 5pm) PST